How do I buy tickets?
Book your skating session online here.
Why can I only buy 6 tickets in one transaction?
We’ve limited the number of tickets that can be purchased in line with updated advice from the UK Government which became law on the 14th September. We encourage all guests to adhere to the latest guidance and not visit or meet in groups of more than six people* to help protect themselves and each other when visiting our attractions. We will continue to monitor Government guidance closely and this can be viewed here https://www.gov.uk/coronavirus.
Please adhere to all COVID safety requirements and kindly follow the instruction of our Ice Marshalls. Guests who repeatedly and wilfully refuse to comply with social distancing or group sizes will be asked to leave our attraction.
*Government exemptions our outlined here
I have booked online… what happens next?
You will receive a confirmation email with your unique barcode which will be scanned by a member of staff on arrival. You can bring this email as confirmation on your phone, tablet or printed out.
If you have qualified for any discounts, special offers or a free carer’s ticket, please ensure you bring with you proof of your entitlement, such as Student ID, membership cards etc. The marshalls at the rink will request proof prior to your skate.
Tickets are unable to be rescheduled or refunded – please check your tickets and booking carefully. Please ensure you arrive for your session on time (15 minutes before).
Can I change my booking?
Once booked, tickets are non-transferable and are unable to be rescheduled, refunded or cancelled.
Please check your tickets carefully prior to checking out, as mistakes cannot always be rectified.
I haven’t received my ticket?
Please check your spam mailbox as our email may have gone there. Not there? Please email our customer service team and we will assist you.
For the Tower of London: hello@toweroflondonicerink.co.uk
How long is the session on the ice for?
Sessions last up to 45 min on the ice. We allow 15 min for skate exchange and session change.
**Due to having to stagger sessions to reduce the number of people in the skate exchange this year, we may have to start your session late or end your session early in order to maintain the ice. We will try and keep this to a minimum. You may not receive a full 45 minutes on the ice. **
Please arrive at the Skate Exchange 15 minutes before your session time to allow ample time to put your skates on and store belongings.
Please only bring essential items to the rink with you. Storage facilities are limited and staff will not be able to look after your belongings for you.
Should I pre-book a session or can I turn up on the day?
We recommend that all sessions are pre-booked online to avoid disappointment and avoid queues on-site at busy periods. This will guarantee your selected session time.
Can I book a Skate aid?
Yes, they are £5 each to hire and are available online HERE, subject to availability.
There are a limited number of skate aids at each rink.
Skate aids are to help children with balance and their skating – we do not have skate aids available for adults.
Skate aids may be a penguin or a dolphin. The type of skate aid available is allocated on a first come, first served basis.
If I cannot make it to my booked session, will I get a refund?
Unfortunately, we cannot offer any refunds for non-attendance. It is your responsibility to ensure you leave sufficient time to get to the location.